These General Terms and Conditions of Sale (hereinafter referred to as the "GTCS") are those of Little Palace SAS (hereinafter referred to as "the Company"), registered in the Paris Trade and Companies Register under number B 387 835 747, whose registered office is located at 4 rue Salomon de Caus (telephone 01 42 72 08 15).
The Company is the owner and publisher of the https://sollyhotel.com website. The site is hosted by OVH, a company registered with the Lille Métropole Trade and Companies Register under no. 424 761 419, whose head office is located at 2, rue Kellermann 59100 Roubaix (telephone 09 72 10 10 07).
The publication director is Mr Sébastien Meslin.
The site offers the Customer (hereinafter referred to as the Customer) the opportunity to book and pay for rooms at the Solly Hotel Paris (hereinafter referred to as the Services).
The official language of the site is French, but an English version is also available.
- Application of the General Terms and Conditions :
The purpose of these General Terms and Conditions is to define the terms and conditions of sale of the Hotel's Services and apply to all orders (hereinafter referred to as the Order) placed on the site by the Customer.
Validation of the Order by the Customer implies acceptance of the GCS. The Customer declares that he/she has received all the information required to place an Order on the Company's website.
- Ordering Services on the site :
The Customer books the Service(s) that suits him/her on the site. The Services are precisely described and presented on the Company's website. At any time, the Customer can check the amount of his Order. The Customer is responsible for his choice of Services.
The Customer retains the possibility of modifying his Order until it has been validated. The Order summary lists the Services ordered and their prices, including any additional charges (tourist tax).
At the end of the Order, the Customer confirms acceptance by ticking the box to validate the GCS and then clicking on 'Confirm my booking'. Certain 'Non-modifiable, non-cancellable' offers require explicit acknowledgement of the obligation to pay for the Order online.
Once the Order has been validated, the Company sends an e-mail confirmation to the Customer containing the details of the reservation.
- Terms of payment for online orders
The prices of the various Services are given in the descriptions, in Euros, all taxes included. Unless otherwise stated or special offers, ancillary services are not included in the price (breakfast, etc.).
In the case of online payment, the Site uses a secure transaction system via Hilton. This system guarantees the confidentiality of the customer's bank details.
Data is thus totally encrypted and protected. They are not stored electronically by the Company.
The Company reserves the right to suspend or cancel any Order in the event of non-payment, fraud or attempted fraud.
- Group conditions
For more than 6 rooms booked, group conditions apply. Please send your request to the following address: firstname.lastname@example.org
- Customer service :
The Company's Customer Service Department is available Monday to Friday from 9 a.m. to 6 p.m. by the following means:
Telephone: 01 42 72 08 15
Email : email@example.com
Mail: 4 rue Salomon de Caus, 75003 Paris
- Right of withdrawal :
In accordance with article L 221-28 of the French Consumer Code, the Customer acknowledges that the right of withdrawal does not apply to the provision of hosting services. In this respect, the Customer expressly waives any right of withdrawal by accepting these GTC.
- Personal data processing
In the course of its business, the Company is required to process certain personal data concerning its customers. The Company attaches great importance to respect for privacy, and takes all necessary measures to ensure the confidentiality and security of customers' personal data.
The Company collects personal data, in particular the following information:
- Email address
- First and last name
- Postal address
- Telephone numbers
- Credit card details
The Customer consents to this data being processed and analyzed for the following purposes:
- Site management
- Order management
- Order payment
- Answering questions or complaints
- Newsletter management and dispatch
- Preparing statistics
- Management of requests for access, rectification and opposition rights
- Managing overdue payments and litigation
Customers' personal data is kept for the time strictly necessary for the above purposes, up to a limit of three years after collection or last contact with the customer.
The Company may be required to communicate customers' personal data in order to cooperate with administrative and legal authorities.
Pursuant to Decree 2011-219 of February 25, 2011 on the retention and communication of data identifying any person who has contributed to the creation of content placed online, the Customer is informed that the site host is obliged to retain for a period of one year from the date of creation of content, namely:
- The connection identifier at the origin of the communication
- The identifier assigned by the information system to the content concerned
- Protocols used to connect to the service
- The nature of the operation
- Dates and times of operation
- The identifier used by the author of the operation
The Company collects the IP address of each computer used by Customers in order to analyze site traffic and to ensure that it does not engage in acts likely to harm the Company's interests.
In accordance with the French Data Protection Act (Loi Informatique et Liberté) of January 6, 1978, and any regulations amending or replacing it, customers have the right to access, rectify, delete or oppose the processing of their data collected and processed by the Company, by contacting the Company directly at the following e-mail address firstname.lastname@example.org.
- Applicable law and jurisdiction
These GCS are governed by and construed in accordance with French law. In the event of a dispute concerning the interpretation or execution of these GTS, the Customer and the Company will work together to find an amicable solution to the dispute.
If the parties fail to reach a settlement within 30 days, they may bring the matter before the courts at the Company's registered office.
Consumers who do not wish to be the subject of commercial canvassing by telephone can register free of charge on a list of opposition to telephone canvassing by sending an e-mail to the following address: email@example.com